Refund policy

Tapplock’s Return/Refund Policy

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Warranty

Tapplock stands behind its products, and we offer a 12-month warranty on all product defects. We do not cover damages caused by abuse, misuse, wear-and-tear, and other unforeseen circumstances. The Tapplock Warranty is availed only by the first buyer and is not transferable. Tapplock’s warranty begins from the shipping date - not the date that the product(s) was set up.

Tapplock's purchased through 3rd-party vendors must be serviced through said 3rd-party vendors. Tapplock does not honour any warranty on unauthorized 3rd-party vendor sales and purchases.

This includes:

Pawn shops
Personal or peer-to-peer sales
Liquidation stores
eBay sales*
Amazon sales*

*As eBay and Amazon are marketplaces where businesses and individuals sell and re-sell new and used items.

Terms

Due to the nature of the products, Tapplock cannot provide a refund for any returned units with opened packages. All returned units will be inspected for damage before crediting accounts.

In the event of a replacement, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. Moreover, time taken for replacement and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.

Limitations

Warranty doesn’t apply to the product if:

Any water damage done to the units. Extensive exposure to rain or water may damage the PCB. Keeping Tapplock one and Tapplock one+ in the locked position will allow it to be used outdoors in harsh rain conditions.
Tapplock lite is designed for indoor use only, and should not be exposed to rain, water, or other harsh weather conditions. Doing so will void the warranty for Tapplock lite.
Damages the lock retains due to negligence or intentionally caused by the user
Parts that require replacement due to normal wear and tear, corrosion, rust, stain, etc.
The product being serviced or repaired or opened by non-authorized parties
Natural disasters

Tapplock will not provide warranty service on orders purchased from non-authorized distributors such as:

Pawn shops
Personal or peer-to-peer sales
Liquidation stores
eBay sales
Amazon sales

Returns
Within 30 calendar days of the shipping date, you can exchange your item for an alternate colour or product or receive a refund to the original method of payment. We will not accept returns on orders shipped after 30 calendar days.

To be eligible for a return, your item must be:

Unused in the original sealed packaging; and
In the same condition that you received it

In order to complete your return from Tapplock.com, you are required to email our support team at reception@tapplock.com or submit a support request at support.tapplock.com to request a Return Merchandise Authorization (RMA). (Please note: any orders that are returned to our warehouse without an RMA will receive a $10 USD restocking fee. The restocking fee will be deducted from the refund value)

Shipping costs are non-refundable. Tapplock will not pay or refund any shipping charges. You are responsible for paying for your own shipping costs for returning your item(s).

Tapplock monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Tapplock will no longer accept any returns from that customer, with or without a receipt.

Returns must be received at our warehouse within 60 calendar days of the shipping date. Items shipped to Tapplock outside of the return window may not be returned to you.

Refunds (if applicable)
Once your returned item(s) is received and inspected at our warehouse, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, a full refund (excluding shipping) will be processed to your original method of payment within 14 calendar days of your package being received at our warehouse. We will send you a refund confirmation email.

(Please note: any orders that are returned to our warehouse without an RMA will receive a $10 USD restocking fee. The restocking fee will be deducted from the refund value)

Late or missing refunds (if applicable)
Please allow up to 14 calendar days processing times for refunds. It may take some time before your refund is officially posted depending on the bank/card issuer. Please contact your card-issuing bank with questions about when the credit will be posted to your account.

If you have not received your refund confirmation email after 14 calendar days, please contact us at reception@tapplock.com or submit a support request at support.tapplock.com.

Sale items (if applicable)
On-sale items can only be refunded for the sale cost. On-sale items follow the same return policy as our regular priced merchandise, meaning the returned merchandise needs to be (1) unused in the original sealed packaging and (2) in the same condition that you received it.

Exchanges (if applicable)
If you need to exchange your Tapplock color, send our customer support team an email at reception@tapplock.com or submit a support request at support.tapplock.com. (Please note: Tapplock does not cover the shipping costs for any exchanges)

Shipping
Shipping costs are non-refundable. Tapplock will not pay or refund any shipping charges. You are responsible for paying for your own shipping costs for returning your item(s).

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For your own protection, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged packages that are sent to us for return or exchange. Please retain your tracking number when you ship your package and provide said tracking number to Tapplock support. COD Returns will not be accepted by Tapplock and will be returned to the sender at the sender's expense.

Shipping/Order FAQ

For more information, email our customer care team at reception@tapplock.com or visit our help center